Support Desk

Sending and Delivery 17

• How do I create a new Account?
• Setting up your Postcard Delivery dates
• When is the cut off to send my card each week?
• When should I send my final postcard to recruit trainging?
• How do I create a postcard for my Recruit?

See all 17 articles

Civilian Senders 1

• When is my card delivered?

Technical Issues 2

• I can't upload or adjust my image
• How do I reset my password

Recruit Tracking Labels 1

• What is LetterTrac?

Pricing 2

• How much is a postcard?
• How do I purchase more credits?

Refunds and Replacement Credits 2

• How do I request a Replacement Credit?
• How do I receive a refund?

Other billing 1

• How can I get a receipt for a purchase?

Terms & Conditions and Privacy Policy 2

• OPSEC & PERSEC
• Terms & Conditions

Are you endorsed by the Military or DoD? 1

• Are you endorsed by the military or DoD?

Opt-out policy 1

• Email and SMS updates

Security of your Data 2

• Securing your Personal Data
• Privacy Policy

Adding a Photo or Image 0

Images and Collections 4

• Postcard Images
• The Hannah Collection
• The Jordyn Watercolor Collection
• Adding an image or photo

Postcard Sponsorship Program 11

• What is the Military Postcard Ministry Program (sponsorship)?
• How do I add an address as a Sponsor?
• Recruit Sponsors Next Steps
• How do I become a Recruit Postcard Sponsor?
• How do I create a Sponsorship postcard?

See all 11 articles

Navy 3

• Communicating with your SR
• Family Form Letter
• What if my recruit moves to a new Ship?

Air Force 1

• Mailing Address

Army 1

• Mailing Address

Coast Guard 1

• Mailing Address

USMC 1

• Mailing Address

USMC San Diego 0

NAPS 0

Space Force 0

Forever Gallery 5

• What is the Forever Gallery?
• Are my postcards saved electronically?
• Who can see the Forever Gallery?
• Who can see the Forever Gallery?
• How does my recruit see their postcard gallery?

How to Videos 1

• Monday Delivery Postcard Tutorials